Terms - More Love Mama Global Textiles

ORDER TIMELINE    

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When products are in stock, products will ship within 2 business days.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

HANDMADE DISCLAIMER

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Some of the fabrics you receive might vary slightly from the product picture due to the nature of the product(s) being handmade/hand dyed/handwoven.

Other handmade product (such as bags) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Be sure to visit our Fabric Care Page for more detailed information on how to wash and dry your new fabrics.

SHIPPING

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Our company ships through the following carrier

*USPS

Estimated shipping times
Canada: 1-2 weeks
North America: 2-4 business days
Europe: 1-2 weeks
Australia, New Zealand and Oceania: 1-2 weeks
Asia Pacific: 1-3 weeks
Latin America and the Caribbean: 1-2 weeks
North Africa and the Middle East: 1-3 weeks
Sub-Saharan Africa: 1-3 weeks
 
I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

International shipping (if applicable)

We happily support and love our international customers.

We ship all International products through USPS

Note to International Buyers

More Love Mama is not responsible for delays due to shipping and customs.
Price shown does NOT include VAT fees imposed by your country of origin. Buyers are responsible for any customs and import taxes that may apply. Seller is NOT responsible for customs fees and import taxes imposed on Buyer by their country of residence. Falsifying customs declaration forms in order to help a Buyer avoid these taxes and fees is against the law, and comes with a punishment of up to $10,000 USD with the possibility of up to 5 years of imprisonment. Please do not ask Seller to violate the law. For further information about these laws go to codes.lp.findlaw.com/uscode/13/9/305>;

Cost Calculations–

We do our best to apply fair shipping costs to each order.

* We charge a low, flat shipping rate to be fair to all customers.

* We also offer free shipping in the United States on all orders over $75

Selecting expedited shipping during checkout does not ensure a faster processing time. 

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

* Gift cards

* Custom made products or custom cuts.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Fabric must be unused/uncut/unwashed and in the original purchase condition.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@morelovemama.com

Only regular priced items may be refunded, unfortunately sale items or clearance items cannot be refunded.

We do not process exchanges, only refunds of products returned within 30 days of purchase.

Shipping

To return your product, you should mail your product to:

More Love Mama, 20303 Concord Hill Drive, Cypress, TX 77433

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.